Founded in 2004, Ozone IT Limited is a privately-owned New Zealand business providing consultancy and support services to a range of industries across Australia and New Zealand.

With a strong heritage of project-based SAP consulting, we have expanded our offering in recent times to provide support services beyond SAP applications. In response to changing customer needs we have also built a core competence in remote services and support. Our key point of difference is our ability to deliver consulting resources and remote support services across a comprehensive suite of non-SAP applications and database platforms (including Oracle, Java, Sybase, Microsoft Sequel Server and IBM DB2).

We can provide both on-site consulting services as well as remote IT managed services using our application support service (ServicePlus).

With the introduction of ServicePlus, we can offer our clients a modular approach with flexible solutions that provide a predictable cost model. We can provide custom solutions to meet your current needs and ramp up services as your business objectives and application requirements evolve.

SAP NETWEAVER
On-site Consulting

For projects requiring close communication with your team or are highly dependent on the physical environment, our experienced consultants can work at your place to provide on-site services and on-demand support.

  • Technical database and application consultants
  • Project management
  • Solution and landscape design assessments
  • Installations, implementation, upgrades and migrations
  • Test management solutions
  • Performance analysis and tuning
  • Mobile device management and landscape assessments
  • Mobile application development (iOS, Android, Windows)
  • Application lifecycle management (ALM) solutions
  • Data management assessments and solutions

DBA SERVICES
Proactive management of critical database systems

Database consulting services and remote DBA support to deliver efficient and scalable DBA services across multiple platforms.

  • Database maintenance activities (DB2, MS SQL, Oracle, Sybase, Max DB)
  • Sybase Replication Server monitoring and management
  • Sybase SUP & Afaria installation and management
  • Database installs, patching and upgrades
  • Incident management and issue resolution
  • Backup and Disaster Recovery management
  • Database monitoring and optimisation

MONITORING
Real-time 24/7 monitoring and support

For organisations looking to improve the performance, efficiency and security of their existing applications, Ozone ServicePlus offers constant and continuous monitoring and support services. Monitoring a set of agreed items according to an agreed schedule we will report back on any deviances. Either your team or ours can react to resolve any issues.

  • Automated and proactive monitoring for production, test and development systems per instance
  • Project management
  • Manual daily checks where automation is not possible
  • Threshold based alerting via ServicePlus Help Desk
  • Alert escalation via email, SMS and IM technology (where available and subscribed)
  • Selective service reaction via ServicePlus Help Desk
  • Backup knowledge of your system and environment for your critical basis resources

REMOTE ADMINISTRATION
Day-to-day administration and pro-active maintenance

In addition to providing support for new implementations, upgrades, and daily system activities, our experienced remote engineers can provide a range of technical issue assessments, application maintenance activities, and back-up and disaster recovery services.

  • Application change control management
  • Background job schedule management and monitoring
  • Application and database maintenance and administration
  • Remote support services for installations, upgrades and migrations
  • Support packs and support package stacks
  • SAP Solution Manager implementation services
  • Development /test landscape refreshes
  • Performance monitoring and diagnostics
  • Sybase SUP & Afaria installation and support
  • Data volume management services
  • OS and database monitoring
  • Sybase replication server monitoring and support

HOSTING AND STORAGE
Enhancing ROI

Minimise the fixed costs incurred for the operation of your application landscape and pay only for the services you use. To avoid the investment costs for hardware, software and the security infrastructure, Ozone provides all the necessary application hosting services you require to ensure that your application landscape is reliably available at all times:

  • High availability scenarios
  • 3-shift operation for services 24/7
  • Automated proactive monitoring of all hardware and software components
  • Disaster case coverage
  • Reliable backup and archiving strategies
  • Selected and future-proof hardware and software
  • Modern and secure datacenter infrastructure
  • Complementary services (e.g., EDI, customs connection, e-mail and fax connection, web services)

DATA SERVICES
Proactive management of critical database systems

Database consulting services and remote DBA support to deliver efficient and scalable DBA services across multiple platforms.

  • Database maintenance activities (DB2, MS SQL, Oracle, Sybase, Max DB)
  • Sybase Replication Server monitoring and management
  • Sybase SUP & Afaria installation and management
  • Database installs, Patching and upgrades
  • Incident management and issue resolution
  • Backup and Disaster Recovery management
  • Database Monitoring & Optimization

DISASTER RECOVERY
Ensuring business continuity

For many companies, disaster recovery and business continuity planning are rushed reactions to a disaster. Prepare for the unexpected with customised disaster recovery solutions for your business critical applications:

  • Assessment and definition of the risks, time frames, and required performance and functionality levels
  • Implementation, ongoing management and solution support
  • Synchronous and asynchronous disaster recovery
  • Disk to disk plus tape backup
  • Highly experienced team to restore systems and minimise impact on your business
  • Backup and Disaster Recovery management
  • Bi-annual testing of the disaster recovery solutions

To learn more about our services, contact us or call us on +64 9 632 1311. We'd love to hear about your requirements and are happy to answer any questions.